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    Time to get excited about our new collection for Men!

    Meet our lovely team!

    Return and Exchange Policy

    RETURN POLICY
    Our items are made to order at the time the order is placed. This means that certain conditions apply.

    If you have issues or problems with your item, you must contact us via email within 72 hours of the item being delivered to your address.

    Returns are accepted only if the item arrives damaged (print aesthetic or damaged item).

    For apparel items, size exchanges or returns are not accepted. This is because all of our items are custom made to order. We do not have inventory on hand and produce your item only when you place the order so therefore there is no item to be exchanged.

    After contacting us, we will walk you through the steps to ship the item back to us.
    If you have any questions, please email us at help@trailrunningaddicts.com


    EXCHANGES

    The way we run our business means that each item is specifically crafted for you at the time of purchase. Therefore, we cannot exchange items for improper sizing. Please reach out to us if you are unsure about the size to purchase and we will be happy to give you guidance! 

     

    MORE QUESTIONS

    1. What is your warranty policy?

    We offer a lifetime warranty for material defects and workmanship. This does not include normal wear and tear.

    2. How and when will I receive my refund?

    Returns can take up to 8-10 business days to reach our facility depending on your location. Upon receiving your return, we’ll issue a refund to your original form of payment and you should see the refund within 2-3 days. 

    3. How do I initiate a return?

    Please contact our friendly Customer Service team by emailing them at help@trailrunningaddicts.com. Please include your order number and the word "Return" in the subject line for the fastest processing. We will follow up with further instructions promptly!

    4. What items (if any) cannot be returned?

    All "Site Closeout Sale" items are final sale and cannot be returned for a refund. Additionally, all pricing on items on these pages is final. Additional discounting can't be added retroactively after purchase.