The way we run our business means that each item is specifically crafted for you at the time of purchase. Therefore, we cannot exchange items for improper sizing. Please reach out to us if you are unsure about the size to purchase and we will be happy to give you guidance!
1. What is your warranty policy?
We offer a lifetime warranty for material defects and workmanship. This does not include normal wear and tear.
2. How and when will I receive my refund?
Returns can take up to 8-10 business days to reach our facility depending on your location. Upon receiving your return, we’ll issue a refund to your original form of payment and you should see the refund within 2-3 days.
3. How do I initiate a return?
Please contact our friendly Customer Service team by emailing them at firstname.lastname@example.org. Please include your order number and the word "Return" in the subject line for the fastest processing. We will follow up with further instructions promptly!
4. What items (if any) cannot be returned?
All "Site Closeout Sale" items are final sale and cannot be returned for a refund. Additionally, all pricing on items on these pages is final. Additional discounting can't be added retroactively after purchase.